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Events & Experiences

Delivery Address

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No results found

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Craving for variety? Order from stores which are tagged "Mix and Match" (up to 3 stores only).

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Select Table

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1 Reservation details

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Number of pax

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2 Personal & contact information

2 Other information

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Special Request

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Special Request

Yes, i want to receive email messages from this restaurant

Yes, i want to receive text updates & reminders about my reservation

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Select one dining option

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Add

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Reserve a table

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Order Number:

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Selected Experience

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Table Number

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Table Number

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Subtotal {{ currency(order.subTotal) }}

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{{ !discount.promotion && !discount.voucher ? 'Points Spent' : discount.reason }} {{ !discount.promotion && !discount.voucher ? '(' + discount.reason + ')' : '' }} -{{ currency(discount.amount) }}

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COD {{ currency(order.total) }}

Total {{ order.total }}

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Personal Details
Password

1 Personal information

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2 Delivery address

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+ Add new address

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Forgot Password

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You have not made any orders yet

You have no active orders

ORDER NOW

This page will auto-update every 30 seconds

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Details

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Details

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Past Orders

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Details

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Promotions
Vouchers

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Promo Code: {{ promo.code }}

New promotions coming really soon!

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Use this code

Tap button below to copy code.

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Enter code at cart before checkout

Terms and Conditions

EXPIRES: {{ voucherPopupContent.periodTo ? voucherPopupContent.datePeriodTo : voucherPopupContent.usageCount }}

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Use this code

Tap button below to copy code.

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Enter code at cart before checkout

Terms and Conditions

Events & Experiences

{{ outlet.name }}

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Order Number:

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Selected Experience

Selected {{ isMultiMerchant ? 'Outlet' : 'Store' }}

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{{ storePhone }}

Table Number

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Table Number

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Address {{ order.orders[0].address.string }}

Address {{ order.address.string }}

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{{ getStorePhone(outlet.store) }}

{{ item.quantity }}X

{{ item.productName }} {{ setCartDesc(item) }} Special instructions {{ item.specialRequest }}

{{ currency(item.total) }}

{{ extra.name }} {{ extra.percentage ? extra.percentage + '%' : '' }} {{ extra.inclusive ? '(Inclusive)' : currency(extra.amount) }}

{{ item.quantity }}X

{{ item.productName }} {{ setCartDesc(item) }} Special instructions {{ item.specialRequest }}

{{ currency(item.total) }}

Subtotal {{ currency(order.subTotal) }}

{{ extra.name }} {{ extra.percentage }}% {{ extra.inclusive ? '(inclusive)' : '' }} {{ currency(extra.amount) }}

{{ !disc.promotion && !disc.voucher ? 'Points Spent' : disc.reason }} {{ !disc.promotion && !disc.voucher ? '(' + disc.reason + ') ' : '' }} -{{ currency(disc.amount) }}

Points Earned +{{ reward.amount }} {{ reward.amount > 1 ? 'points' : 'point' }}

Subtotal {{ currency(consolidatedSubTotal.subTotal) }}

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{{ !discount.promotion && !discount.voucher ? 'Points Spent' : discount.reason }} {{ !discount.promotion && !discount.voucher ? '(' + discount.reason + ')' : '' }} -{{ currency(discount.amount) }}

COD {{ currency(order.total) }}

Total {{ order.total }}

{{ alias(payment.type) }} ({{ payment.ipgType && payment.ipgType === 'PAYPAL' ? payment.ipgType : escape(payment, "cardType", payment.type) }})

{{ getTotalOrder() }}

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Earned Points
Spent Points

My Points {{ rewardNotif }}

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Order #{{ point.order }}

+{{ point.amount }}

Start making orders to earn points

Start an order

My Points {{ rewardNotif }}

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Order #{{ point.order }}

-{{ point.amount }}

Making orders using points records will be shown here

Start an order

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Manage Cards

Remove

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You have no saved cards

Wallet
Wallet History

Manage Cards

Remove

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Credit balance

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View history

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Confirmation

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About Us

Watch, dine, shop and play at Esplanade Mall: the spirit of discovery is your guide.

Overlooking the picturesque Marina Bay, Esplanade Mall is as iconic as the locale it resides in. More than a world-class destination for performing arts, the hub for dining, retail and cultural experiences keeps you entertained and inspired with every show, shop and space.

Local specialty stores, spectacularly diverse gastronomy, captivating visual arts exhibitions, daily free performances, amazing city skyline... There's always something for everyone. Uncover new inspirations within this unmissable destination we call #mydurian.

If you’re exploring the mall, make meal times less of a fuss by skipping the queue. Just take advantage of the new online ordering for dine-in, pre-orders or advance reservations to secure your seats. No more waiting around! Or choose to bring home Esplanade Mall’s exquisite variety of dining options and specialty products which you can order online for delivery or pick-up

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Upcoming Reservations

You have no upcoming reservation

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For {{ rsv.people }}

Past Reservations

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Reservation Number: {{ rsv.number }}

For {{ rsv.people }}

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×

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1 Reservation details

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Number of pax

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×

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2 Personal & contact information

3 Other information

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Special Request

Now

Later

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OK

Confirmation

Are you sure you want to cancel this reservation?

1 Reservation details

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Number of pax

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2 Personal & contact information

2 Other information

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Special Request

Now

Later

×

OK

We’ll be back soon!

The platform is currently unavailable due to planned maintenance. The downtime will last from 11pm to 7am (SGT).

Sorry, the platform is not available at the moment. Please try again later.

— The Team

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RESERVE NOW

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Choose Your Delivery Addresses

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Input New Delivery Address

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1 Reservation details

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Number of pax

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2 Personal & contact information

2 Other information

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Special Request

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Later

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Terms & Conditions

Terms & Conditions

Esplanade Mall Online User Terms & Conditions

1. Introduction

1.1. In addition to the terms and policies set out at https://www.esplanade.com/data-protection, the following terms and conditions (“Terms”) shall apply in respect of all orders of products and/or services placed by you (the “Customer”) with a merchant or service provider (“Merchant”) operating on and through the Esplanade Mall Online at www.esplanade.com/mallonline (the “Platform”) owned and operated by The Esplanade Co Ltd (referred to hereinafter as the “Esplanade”, “we”, “us” or “our” collectively or singularly as the context requires).

1.2. Where you, the User of the Platform, place an order for products or services through this Platform, the order by you constitutes an offer to the Merchant to purchase such products and/or services.

1.3. Subject to Clause 2 below, upon your order being accepted as communicated to you by or through the Platform (whether by automated means or otherwise), a sale and purchase contract ("S&P Contract") is formed between you and the Merchant in respect of your order.

1.4. Accordingly, we would not be a party to the S&P Contract, and:

(a) We will not be responsible for the Merchant's performance or non-performance of the S&P Contract other than as set-out in Clause 6.1 below; and

(b) To the maximum extent permissible under the applicable law, we shall not be liable in any way to you or to any third party (such as those on whose behalf you had placed orders using the Platform) for any loss or damage which may arise from or in connection with the Merchant's performance or non-performance of the S&P Contract, or which may arise from or in connection with the nature, quality or fitness for purpose of the products and/or services supplied by the Merchant (or due to any defect therein), or arising in any other way.

2. Representation and Warranties

2.1. We make no representations to you or other end-users / end-consumers as to the quality or nature or suitability of the products and/or services offered for sale through the Platform. Information on such products and/or services is obtained from the Merchants, and the same are provided to you "as offered" by the Merchants. Descriptions or statements about such products and/or services as advertised on the Platform are provided by the relevant Merchants. We do not verify the accuracy of these descriptions or statements, and we disclaim all warranties and representations in relation to such Merchants and their products and/or services. We do not in any way endorse any Merchants or products and/or services featured on the Platform. The Merchant shall be solely responsible for any warranty in relation to the quality of the products and/or services offered by them and/or sold to you.

2.2. In particular, neither we nor the Merchants warrant or represent that any products and/or services that are available for order on the Platform are free of any defects or deficiencies, including without limitation, any allergens or substances in the case of orders of food or beverages which may result in the experience of allergic reactions on the part of the consumers. Your orders of food or beverages may be packaged with orders from other users at the time of collection/delivery, and such other orders may contain allergens. You acknowledge that by placing orders for food or beverages using this Platform, you may be exposed to food or beverages that may cause an allergic reaction, and in that regard you on your accord and on behalf of others on whose behalf you had placed such orders hereby fully release and discharge us, the Merchants and their delivery service providers from any and all liability and/or responsibility to you and/or such others.

3. Prices and Payment

3.1. The prices payable by you to the relevant Merchants for each of the products and/or service shall be as specified in the relevant page of the Platform. All listed prices are subject to goods and services tax, unless otherwise stated. The Merchants reserve the right to amend the listed prices at any time without giving any reason or prior notice.

3.2. You can only make payment for your orders of products and/or services via the online payment service (“Omise Payment Gateway”) provided by our service provider, Omise Pte Ltd, failing which your orders will not be processed. The Omise Payment Gateway facilitates online payment transactions using a credit or debit card registered via this payment gateway at participating Merchants, or such other payment method which may be made available on the Omise Payment Gateway. By using the Omise Payment Gateway, you authorise Omise to process your charge, credit or debit card or any other payment method whenever you incur transactions or fees at participating Merchants using the Omise Payment Gateway. You agree and acknowledge that Omise Pte Ltd is the party responsible for collecting and storing your charge, credit or debit card or other payment information when you enrol such cards or payment methods on the Omise Payment Gateway, and for processing the transaction.

3.3. To use the Omise Payment Gateway, you must first have access to the Platform. You will also need a mobile or computing device that meets the system and compatibility requirements of the Omise Payment Gateway (which may change from time to time), working internet access, and compatible software. Your ability to use the Omise Payment Gateway, and the Omise Payment Gateway's performance, may be affected by these factors. Such system requirements are your responsibility.

3.4. When you make a payment through the Omise Payment Gateway, it is assumed that the transacted amount is agreed between yourself and the relevant Merchant upon transacting. Any dispute that arises in relation to the transacted amount must be resolved by you directly with the Merchant at your own cost and at the earliest opportunity. We shall not be responsible for any loss arising from any discrepancy in the transaction amount, nor shall we be liable for any payment that is due or owing as between you and the Merchant, nor for any suspension or cancellation of orders as a result of such dispute or discrepancy.

3.5. Your use of the Omise Payment Gateway is governed by these Terms as well the applicable terms and privacy policy of your card issuer or the provider of such other payment method used, as the case may be. You are responsible for any charges and related fees that may be imposed under such issuer or other third party terms as a result of your use of their issued cards or other payment method. You warrant and represent that the charge, credit or debit card, or other payment method you are using is valid (i.e. not expired), that you are not fraudulently using cards, account information, or other payment information and that you shall provide true and accurate information in order for transactions to be processed by Omise Pte Ltd. In the event of any inconsistency between these Terms and the terms of your card issuer or payment provider, these Terms will govern the relationship between you and us with respect to the Omise Payment Gateway, and the terms of your card issuer or payment provider will govern the relationship between you and the issuer or provider.

3.6. You agree not to use the Omise Payment Gateway for any unlawful or fraudulent purpose, or in a manner which is in violation of any applicable law. You shall not use the Omise Payment Gateway to process a payment transaction, or otherwise transfer money between you and a Merchant, that is unrelated to a purchase of a relevant product and/or service offered on the Platform. The Omise Payment Gateway may not be used for remittance or money transfer purposes or to receive cash advances from Merchants or to facilitate the purchase of cash equivalents (traveller's cheques, prepaid cards, money orders, etc). You may not use the Omise Payment Gateway to purchase any illegal goods or services or for any other illegal underlying transaction. You agree not to directly or indirectly interfere with, disrupt, or otherwise misuse the Omise Payment Gateway, including any of its related servers, networks, or other infrastructure. You agree that the Omise Payment Gateway is for your personal use, with your own charge, credit or debit cards, or other available payment method. If you use the Omise Payment Gateway with an eligible corporate card, you agree that you are doing so with your employer's authorisation and with the ability to bind your employer to these Terms.

3.7. You agree and acknowledge that the payment processing and payment gateway services are provided by Omise Pte Ltd as the payment gateway service provider, and provided to you through the Omise Payment Gateway on a pass-through basis, and accordingly you understand that your use of the Omise Payment Gateway is subject to Omise Pte Ltd 's disclaimers, limitations and exclusions, including the following:

(a) Omise Pte Ltd shall not be liable in any way for:

(i) any action, claim, proceedings, charge, cost, damage, any action, claim, proceedings, charge, cost, damage, demand, interest, liability, loss, penalty, tax and expense of any nature that you may incur or suffer directly or indirectly as a result of or in connection with this Agreement or any transaction, including without prejudice to the generality of the foregoing any listing or disclosure of your personal data through Omise Payment Gateway;

(ii) any disruption, defect or breakdown in or failure of any equipment, Omise Pte Ltd’s software or any system used to authorise or record the transaction or telephone or other communication system or facilities;

(iii) its failure to perform any of its obligations due directly or indirectly to the defect, failure, or damage of any machine or communications system, industrial dispute, war, act of God, or anything outside its control.

(b) You shall not take any action, legal or otherwise, against Omise Pte Ltd in respect of any listing or disclosure of your personal data as may be required for the purposes of the performance of its payment processing and payment gateway services.

3.8. You consent to and permit us to share and disclose your device, payment, location, and account information, your particulars and affairs (financial or otherwise), any document or transaction and/or any other matters as required by your credit or debit card issuer, payment network, Omise Pte Ltd or any providers authorised by your card issuer or payment provider, and to collect, store and use such information, for the purposes of our provision of the Omise Payment Gateway and/or Platform services to you. Where necessary to process your transactions, you also permit us to use, share and disclose your personal information with Merchants, payment processors, and other third parties.

3.9. You hereby agree to indemnify and keep indemnified us, to hold us free from any and all liabilities, financial losses, claims, damages and/or expenses which we may incur as a result of your use of the Omise Payment Gateway and/or your breach of the Terms.

3.10. You irrevocably agree that:

(a) The Omise Payment Gateway is provided on an "as is" basis and without any representation of warranty, whether express, implied or statutory, and that all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement are expressly disclaimed by us.

(b) We do not have any control over the products and/or services that are paid for by you using the Omise Payment Gateway, and we cannot ensure that a Merchant you are dealing with will actually complete the transaction or is authorised to do so. We do not guarantee continuous, uninterrupted or secure access to any part of the Omise Payment Gateway, as the operation of the Omise Payment Gateway and/or our Platform may be temporarily suspended for maintenance or upgrading purposes, or interfered with by numerous factors outside of our control, and as such, you shall not hold us responsible or liable for the unavailability of the same.

(c) To the maximum extent permitted under the applicable law, you irrevocably agree that we shall incur no liability of any nature whatsoever to you for any loss, expense, claim or damage, whether direct or indirect, that you may suffer or incur or be exposed to in connection with your use or inability to use the Omise Payment Gateway.

3.11. We and Omise Pte Ltd reserve the right to terminate and/or suspend your use of the Omise Payment Gateway at any time for any reason whatsoever, and to not disclose the reason behind such termination and/or suspension. Notwithstanding the suspension or termination of your use of Omise Payment Gateway, you shall remain liable for all payment transactions and/or any other obligations you may have incurred under these Terms.

3.12. We reserve the right to change our service provider for the payment gateway that is used in connection with the Platform, and to modify or vary the applicable payment methods or processes at any time without prior notice.

4. Delivery

4.1. The Platform allows you to place orders for products and services from participating Merchants, and for such orders to be delivered to you by independent third-party food delivery services providers (“Delivery Service Providers”). We do not own, sell or resell any product, or service on the Platform, and do not control the Merchants, the Delivery Service Providers or any products or services provided by them. Any order that you place shall be subject to the product availability and location serviceability of the Merchants and/or the Delivery Service Providers.

4.2. All orders for products and services placed on the Platform are treated as confirmed save where is expressly stated otherwise. You shall not be permitted to cancel your order once you have received a confirmation from the Merchant. If you cancel your order after it has been confirmed by the Merchant, you remain liable to pay for the order as well as the delivery fee in full regardless of whether the order has been prepared by the Merchant.

4.3. You will be prompted to enter your delivery address after you have selected your order on the Platform. You acknowledge that the delivery fee will proportionately vary depending on the chosen delivery location. Our Delivery Service Providers shall deliver your order to the delivery address provided by you. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in an email confirmation sent to you, but delivery times may vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak vs. non-peak periods), weather conditions, traffic conditions, etc.). You acknowledge that the delivery time provided by the Platform is only an estimate, and that your order may arrive earlier or later in time. To ensure that you do not miss the delivery of your order once it is confirmed, you or someone else should be at the delivery location and be contactable at around the estimated delivery time to receive the order. You expressly agree that you shall make no claim and have no remedy whatsoever against any party (including without limitation, us, the Merchant and the Delivery Service Provider) in the event that (a) the actual delivery time of your order falls within a period of 1 hour before or after the estimated delivery time(s) provided (which can be a range); or (b) if any delay in delivery beyond a period of 1 hour after the estimated delivery time(s) is beyond the reasonable control of the Merchant or the Delivery Service Provider (e.g. as a result of adverse weather conditions, closure of roads, traffic conditions, etc.).

4.4. Upon the successful placement of your order, the Merchants and/or the Delivery Service Provider may call you on the telephone number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated delivery time. For the avoidance of doubt, we are not involved in and will not be in any way responsible for any separate arrangements between you and the Merchants and/or Delivery Service Providers regarding the amendment and/or cancellation of any orders made by you where such arrangement is not confirmed and adequately recorded on the Platform.

4.5. You remain liable to pay the order value in full where (i) cancellation is made by you after the Merchant has confirmed your order; or (ii) you are unreachable physically or uncontactable (a) after 5 minutes from the time that the Delivery Service Provider arrives at the designated delivery location you have provided; or (b) within such duration as may be communicated by us.

4.6. We, the Merchant and/or Delivery Service Provider may not process or complete your order in the event of any of the following:

(a) You do not pick up the call on your telephone at the time of the call for confirming the order or are otherwise uncontactable;

(b) The requested delivery location falls outside the delivery zones offered on the Platform;

(c) There is a lack of information, direction or authorization from you regarding the delivery of your order;

(d) You are not physically present or do not show up in person at the designated delivery location, or you are unreachable or uncontactable, either (a) after 5 minutes from the time that the Delivery Service Provider arrives at the designated delivery location; or (b) within such duration as may be communicated by us;

(e) The items ordered are unavailable; or

(f) The prices of products and/or services are incorrectly indicated on the Platform, and as such, the Merchant is unable to fulfil your order(s).

5. Customer's Responsibility

5.1. You are responsible for ensuring that the details entered by you in respect of your orders on the Platform are accurate and complete. We shall not be liable in the event of any late delivery or non-delivery of products and/or services that you order by reason of erroneous or incomplete delivery details entered by you on the Platform.

5.2. After the delivery or self-collection of the products you ordered, you shall solely be liable for any loss, damage, contamination, soiling or detention of the products, whether caused directly or indirectly by you or any person acting on your behalf.

5.3. All persons who place any order which includes alcoholic products from any Merchant must be at least eighteen (18) years old (or such statutory age limit as may be prescribed by applicable law) at the date of placing the order. By placing an order that includes alcohol, you confirm that you satisfy the statutory age limit. The Delivery Service Provider will have the right to refuse to deliver or provide any alcoholic product to any person who at the time of delivery or self-collection, either (i) does not satisfy the statutory age limit; or (ii) cannot prove that he/she satisfies the statutory age limit; or (iii) is, or appears to be, under the influence of either alcohol or drugs at the time of delivery. In the event of any of the aforesaid situations occurring, you agree that neither we, the Delivery Service Provider nor the Merchant shall not be liable to make any refund to you for payment already made by you in respect of the alcoholic product.

6. Limitation of Claims

6.1. You agree not to make any claim against us in respect of any loss or damage which may arise from or in connection with the Merchant's performance or non-performance of the S&P Contract or other contract, or which may arise from or in connection with the nature, quality or fitness for purpose of the products and/or services supplied by the Merchant, or arising in any other way, and you shall release and hold us harmless from and against any such loss or damage. You agree to use/consume all products and/or services supplied by the Merchant in a proper manner. In particular, in the case of orders of food and/or beverages, you agree to either consume them immediately upon receipt/collection, or transport and store them appropriately (including keeping in storage at a proper temperature) so as to prevent any deterioration in their condition. Without prejudice to the generality of the foregoing (including Clause 1.4), you agree that our own liability to you and to any third party (such as those on whose behalf you had placed such orders and/or who have consumed such orders) in respect of or arising in any way from the S&P Contract or other sale or services contract with a Merchant is limited to the dollar value of the applicable S&P Contract or other sale or services contract (as the case may be).

6.2. If without Proper Cause, you fail to collect the ordered food and/or beverages by the Stipulated Time and at the Stipulated Place, or fail to accept or arrange for the acceptance of delivery of your order of such food/beverages at the Stipulated Time and at the Stipulated Place, as the case may be, we, the Merchant and/or the Delivery Service Provider (as the case may be) shall be entitled to dispose of the ordered food and/or beverages without incurring any liability to you. In such an event, you shall nevertheless remain liable to make payment for the ordered food/beverages, and if such payment has already been made, you shall not be entitled to a refund of the sums paid or any part thereof. For this purpose, "Proper Cause" means a cause arising from the nature, quality or quantity of food and/or beverages which entitles a purchaser under the applicable law to reject the ordered food and/or beverages. "Stipulated Time" means the time or deadline specified in or agreed through the Platform for the collection or delivery of ordered food and/or beverages (as the case may be), and "Stipulated Place" means the venue specified in or agreed through the Platform for the collection or delivery of ordered food and/or beverages (as the case may be).

6.3. Subject to these Terms, should you have any queries or complaints about the products and/or services of any of the Merchants, or should you wish to make changes, cancel or check on the status of your order after you have placed it, please contact the relevant Merchants directly.

7. Personal Data

When you submit your personal data (such as your name, email address, telephone numbers, business or residential address, and credit card numbers) to a Merchant through the Platform, you also consent to the Merchant disclosing your personal data to us, and to us collecting, using and disclosing your personal data to others for purposes connected with your order and other ancillary purposes related thereto. Examples of such purposes includes us contacting you to collect your order where we consolidate and distribute your order and the orders of others, or contacting you to collect your order when you fail to collect or fail to take delivery of your order from the Merchant or its delivery company, or to verify your identity as the person who ordered the products and/or services.

8. Intellectual Property Rights

All trademarks, logos, images, text and other materials displayed on the Platform or in our marketing or promotional materials (including these Terms), whether registered or unregistered, are intellectual property belonging to us, the Merchants, and/or other third party rights holders who have authorised us with the use (collectively the “IP”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the IP in any way without prior express written consent from us and/or the relevant third parties. The use of the IP on any other website not approved by us and/or the relevant third party rights holders is strictly prohibited. We will enforce the intellectual property rights displayed on the Platform to the fullest extent of the law. Nevertheless, we neither warrant nor represent that the materials displayed on the Platform and your use of them will not infringe the rights of third parties not owned by or affiliated with us. Use of any materials on the Platform is at your own risk.

9. Revisions To Terms

We reserve the right to change or modify these Terms at any time without prior notice to you. You are strongly recommended to read these Terms regularly. You shall be deemed to have agreed to any revision(s) of the Terms by your continued use of the Platform following the date on which the revised Terms are posted on the Platform.

10. Service Availability and Third Party Websites

10.1. Whilst all attempts will be made to ensure that the Platform is accessible at all times, occasionally the Platform may undergo maintenance or site repairs, or modifications to introduce new services or offerings.

10.2. In addition, the Platform may include links or access to third party websites or materials. We have no control over, and we take no responsibility and assume no liability for, such third party website links and materials. Your use of or reliance on any content, goods or services available on or through any such third party websites or materials is solely at your own risk, and any dealings you have with third parties arising from such third party websites or resources are strictly between you and the third party.

10.3. You may reach us via the email address set out at https://www.esplanade.com/contact-us or through our customer support hotline at +65 6828 8377 (12pm – 6pm daily) for queries regarding promotion codes or if you experience any technical difficulties.

11. Third Party Rights

Save for the Merchants and Delivery Service Providers, a person or entity who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term herein. For the avoidance of doubt, both we and you are parties to these Terms.

12. Force Majeure

12.1. Save as otherwise provided below, neither party shall be liable for any claims, losses, damages, costs or expenses resulting from any failure to perform its obligations under these Terms if such failure results from a cause or causes beyond the reasonable control of that Party, including government regulations, threat of terrorism, war, labour, insurrection, strikes, fire, floods, natural disasters, risk of infection, quarantine orders and precautions or epidemic outbreaks (each a “Force Majeure Event”).

12.2. If a party is prevented by a Force Majeure Event from performing or observing its obligations under these Terms, that party shall make every effort to remove, remedy or mitigate the cause or effect of the Force Majeure Event, and that party shall be released from such performance or observance to the extent that such performance or observance is prevented by the Force Majeure Event. However, that party shall perform and observe its other obligations under these Terms insofar as they shall not be affected by the Force Majeure Event.

13. Minors

13.1. If you use this Platform, we will assume, and you irrevocably confirm, that you either are at least eighteen (18) years of age or have the permission of your parent or legal guardian to use this Platform, and that your parent or legal guardian consents to the Terms in their entirety on your behalf.

13.2. If you are the parent or legal guardian of a person under the age of eighteen (18), you should carefully supervise your child's/ward’s use of this Platform. It is the responsibility of parents or legal guardians to determine whether any part of this Platform or any third party sites linked to from this Platform is appropriate. You also agree to pay in full all sums due in connection with any order(s) placed or transactions entered into by your child/ward, and to guarantee and ensure full compliance by your child/ward with the Terms and the due performance of his/her obligations hereunder.

14. General

14.1. Each of the terms and conditions in these Terms is severable and distinct from one another and if at any time, any one or more of these terms and conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way and will remain in force.

14.2. The rights and remedies provided in these Terms are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).

14.3. No failure on our part to exercise and no delay on our part in exercising any right or remedy under these Terms will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by us of our rights or remedies in respect of any terms under these Terms or any breach of these Terms on your part must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.

15. Governing Law and Jurisdiction

Your access and use of the Platform shall be governed by Singapore law, and you agree that the Singapore courts shall have exclusive jurisdiction over all disputes relating thereto.

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Frequently Asked Question

General

1. What is Esplanade Mall Online?

Esplanade Mall Online offers six services on one platform. Through it, patrons can make orders online for delivery, pick-up, dine-in, events, make a reservation and book an experience.

2. Do I need an account to use the services? What if I am an existing Esplanade mailing list subscriber and/or Esplanade&Me member?

Yes, you will have to sign up for an account to start using the services. Having an account allows us to better personalise your experience, including saving details such as your delivery address and allowing you to view the status of your order, reservation or booking. An account is needed even if you are an existing Esplanade mailing list subscriber or Esplanade&Me member.

3. Who are the participating merchants for Esplanade Mall Online?

The participating merchants are listed on https://www.esplanade.com/mallonline

4. How to use the various services?

Simply select your preferred service on https://www.esplanade.com/mallonline and choose your desired store.

5. Are there any promotions available?

You can check for available promotions on https://www.esplanade.com/mallonline or on the merchant’s website.

6. How can I pay for my order?

Esplanade Mall Online accepts payment by VISA and MasterCard credit cards

7. How do I enter a promo code?

The promo code can be entered at the checkout page.

Delivery

1. How do I check my order status?

You may track the status of your order on the “My Orders” page in your account.

Alternatively, you may wish to contact the merchant directly to check on the status. The merchant’s contact details can be found on the “My Orders” page in your account.

2. Can I order in advance?

Yes, you may place orders up to two days in advance. Just select your preferred date and time for delivery when placing your order.

3. Why was my order cancelled? How can I get a refund?

Your order could have been cancelled by the merchant due to the following reasons:

a. Unable to find a delivery driver due to bad traffic, weather conditions or a surge in orders.

b. The item you have ordered is out of stock for the day or there is a surge in the merchant’s orders.

You will be notified of the cancellation on the “My Orders” page in your account. A refund will be made back to your credit card within seven working days.

4. How long does it take for the order to be delivered to me?

The estimated delivery time will be reflected on the checkout page and the "My Orders” page in your account.

5. Can I cancel or make changes to my order once the order is confirmed?

Unfortunately, you will not be able to amend or cancel your orders after you have checked out. Please check through your order thoroughly before you make your payment.

6. How much is the delivery fees?

Delivery fees vary from store to store as merchants make arrangements for the delivery individually and it is also dependent on the distance to be covered. The delivery fee for your order will be shown before you check out and make payment.

7. The delivery is taking too long, how can I check on its status?

You may contact the merchant to check on the status of your order. The merchant’s contact details can be found on the “My Orders” page in your account.

8. What do I do if I keyed in the wrong address for my delivery order?

Please contact the merchant directly as soon as possible so that they can update the delivery driver. The merchant’s contact details can be found on the “My Orders” page in your account.

If the delivery driver has arrived at the wrong delivery address and is unable to locate you, they will attempt to contact you at the phone number provided. A redelivery fee might be imposed if you want the driver to re-route the order to your correct address.

9. I have a missing/incorrect item

Do contact the merchant that you have ordered from, as soon as possible. The merchant’s contact details can be found on the “My Orders” page in your account

10. I did not receive my order, but the order status is reflected as 'Fulfilled'.

Do contact the merchant that you have ordered from, as soon as possible. The merchant’s contact details can be found on the “My Orders” page in your account.

11. My order arrived in a less than satisfactory condition, how can I get a refund?

Do contact the merchant that you have ordered from, as soon as possible. The merchant’s contact details can be found on the “My Orders” page in your account.

12. I am dissatisfied with the delivery service.

Please send us your feedback and details about the issues you encountered via email to mall@esplanade.com or call our hotline at 6828 8377 (12pm – 6pm daily).

Pick-up (apply to online order for specific Events)

1. Can I order in advance?

Yes, you can place orders up to two days in advance by selecting your preferred date & time for your chosen outlet.

2. How do I know when my order is ready for collection?

You may track the status of your order on the “My Orders” page in your account.

Alternatively, you may wish to contact the merchant directly to check on the status. The merchant’s contact details can be found on the “My Orders” page in your account.

3. Why was my order cancelled? How can I get the refund?

Your order could have been cancelled by the merchant as the item you have ordered is out of stock for the day, or there is a surge in the merchant’s orders.

You will be notified of the cancellation on the “My Orders” page in your account.

A refund will be made back to your credit card within seven working days.

4. What do I need to present when collecting my order at the restaurant?

Show the merchant your “My Orders” page in your account

5. Can I cancel or change my order?

Unfortunately, you will not be able to amend or cancel your orders after you have checked out. Please check through your order thoroughly before you make your payment.

Dine-in

1. How can I place an order using the platform when I’m dining in?

Select Dine-in service on https://www.esplanade.com/mallonline and select the outlet that you are dining in and the table number as indicated by the merchant. Or if it is available, scan the QR code at your table to order.

Reservations

1. How can I make a reservation at a restaurant?

Select Reservation service on https://www.esplanade.com/mallonline and choose your preferred store to start making reservation.

2. Can I pre-order the food?

Yes, you can pre-order dishes ahead of your visit. If the dish you have pre-ordered is out of stock on the day, the restaurant will inform you to select another item of equivalent value.

3. How do I check whether my reservation is confirmed?

A confirmation email will be sent to you. You may also check the “My Reservations” page in your account. Alternatively, you may wish to contact the merchant directly to confirm.

4. Can I cancel or change the date/time of my reservation?

You will not be able to amend/cancel your reservation and your pre-ordered meals that have been paid for. Please contact the merchant to amend/cancel your reservation. The merchant’s contact can be found on the reservation confirmation email and "My Reservations” page in your account.

Booking and Experience

1. How can I book an experience?

Select Experience on https://www.esplanade.com/mallonline and choose your preferred experience to book.

2. How do I check whether my booking is confirmed?

A confirmation email will be sent to you. You may also check on the “My Reservations” page in your account. Alternatively, you may wish to contact the merchant directly to confirm. The merchant’s contact details can be found on the reservation confirmation email and “My Reservations” page in your account.

3. Can I cancel or change the date/time of my booking?

You will not be able to amend or cancel your booking after you check out and make payment. Please contact the merchant to amend or cancel your booking. The merchant’s contact details can be found on the reservation confirmation email and “My Reservations” page in your account.

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